Listening to Real recordings requires that you have the free RealOne Player installed. RealOne Player can be downloaded from Real.com. Follow the instructions to download and install the free Real One Player. (The Real site will have prominent links to their premium Real One Player Plus and their SuperPass service. These are nice products, but all you need is the free basic player, which you can find if you look carefully through the page. At the time of this writing, you could find it in fine print in the upper right hand corner of the web page.)